Returns & Refunds
You have the right to return a product ordered from our Havula Sport store within 60 days of receiving the shipment without giving any reason. On this page, you will find information about our return policy, practical steps, costs, and refunds.
- Return window
- 60 days from delivery
- Return shipping
- We cover the costs if the product is incorrect or defective, and the customer is responsible for postage if it is simply a change of mind.
- Refund time
- 3-10 business days from when we receive the shipment
- Refund method
- Refunds are processed using the same payment method you used when placing your order
1. Conditions
Customers have the right to return their purchase within 60 days of receipt. Due to health protection and hygiene reasons, any returned dietary supplement, powder, capsule or gel must be completely unused, in its original packaging, and its tamper-evident protective seal must be completely intact.
2. How to return a product
- Send a return notice and your order number to our customer service at [email protected].
- Receive return instructions, a return merchandise authorization (RMA) code and a confirmed return address in Finland from customer service.
- Carefully pack unopened and undamaged products in their original protective packaging for transport.
- Once the returned shipment has been inspected and approved at our warehouse, we will issue a refund to your bank account within 3-10 business days.
3. Who pays return shipping
If you received an incorrect, damaged, or defective product by mistake, we cover the postage by providing a prepaid return label or scheduling a pickup. If you simply changed your mind about the purchase, you are responsible for the return shipping costs, and we do not charge any additional fees.
4. Refund timing and method
We issue the refund within 3 business days of inspecting the returned product. Orders paid to the courier will be transferred to the bank account you provide, and orders paid by bank transfer will be refunded automatically to the account from which the payment originated. It usually takes 1-5 business days for the funds to appear in your account, depending on bank processing times.
5. How we handle different situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We will send the correct product as a replacement and arrange for the collection of the incorrect item | None |
| Parcel lost | We will dispatch a replacement package or issue a full refund once the courier company completes its investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | We will refund the full price you paid for the product | Return shipping only |
6. Exchanges
If you would like to exchange a product for a different flavor, size, or formula, please return it according to our instructions and place a new order for the desired item in our online store. We will refund the original item as soon as we receive it back. If the exchange is due to an error on our part, we will handle the delivery of the replacement at no cost.
7. Cancelling an order
You can cancel your order free of charge before we have handed it over for shipping. Simply send a message to [email protected] with your order number. If the package is already on its way, standard return procedures apply.
8. Questions about this policy
You can reach us by email at [email protected] or by phone at +358 992 115 568 (Mon-Fri 07:30 - 15:30, Sat 09:30 - 15:15). We always reply within one business day.
- Merchant
- Havula Sport Oy
- Registered address
- Askonkatu 9, 15100 Lahti, Suomi
- [email protected]
- Phone
- +358 992 115 568
- Working hours
- Mon-Fri 07:30 - 15:30, Sat 09:30 - 15:15
- Registration
- Y-tunnus: 97518505